International airlines

 

aerolineas_img_copaColombia

AERO REPUBLICA RPB

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Counters

Location: Terminal 2. Bay L-3, Counters 9-16

Phone: 2598-7293

Hours: Monday to Sunday from 03:30 to 15:30.

Sales and reservations

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence) open Monday to Friday from 09:00 to 18:00, Saturday 09:00 to 13:00.

Phone: 5241-2000 or 01800-265-2672 attention from Monday to Sunday 24 hours.

Baggage claim

Terminal 2, Bay L-3

Phone: 2598-7287

Hours: 09:00 to 17:00 hrs.

Customer care

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence)

Phone: 52-41-20-00

Hours: Monday to Friday 9:00 to 18:00, Saturday 9:00 to 13:00.


aerolineas_img_aircanada

AIR CANADA ACA

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Counters
Location: Terminal 1. Hall “F1″. Counters 153 to 159.

Hours: Monday to Sunday 03:00 to 05:00 / 10:00 to 12:00 and 21:00 to 23:00

Sales and reservations

Location: Hall “F1″ International (AIR CANADA Counter No. 159) attention from 4:00 to 14:00. Tel 2599 – 0647

Call: 9138-0280, 24 hours.

Baggage claim

Location: Office #4 2nd. Floor international area (Terminal 1)

Phone number: 2599-0071

Hours: 10:00 to 19:00.

Customer care

Location: Office #4 2nd. Floor area international (Terminal 1)

Phone number: 2599-0071

Hours: 06:00 to 16:00.

VIP lounges

Location: Room “H” 2nd floor, international area

Phone number: 5133-5805

Offices

Terminal 1. Office No.4, International Area

Phone number: 5571-0393

Hours: Monday to Friday 9:00 to 17:00.


aerolineas_img_airfrance

AIR FRANCE AFR

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Counters

Location: Terminal 1, gate F1.

Schedule: Monday to Sunday, 16:00 to 22:30 hours.

Sales and reservations

Phone numbers: 01-800-266-0048

Schedule: Monday to Sunday, 08:00 to 01:00 hours.

Baggage claim

Phone number:: 01-800-123-4717

Schedule: Monday to Friday, 10:00 to 18:30 hours, Eastern Standard Time of the U.S.

Customer service

Web: http://www.airfrance.com.mx/MX/es/local/transverse/footer/reclamation.htm

VIP Lounges

Location: Grand Lounge, gate H

Schedule: Monday to Sunday, 16:00 to 22:00 hours.

Offices

Location: “Despacho de vuelos” (Flight dispatch), office 49, 2nd level, international area, CP 15620

Phone number:: 5786-9432 and 5786-9433

Schedule: Monday Friday, 09:00 to 18:00 hours.

Parcel service

Aduana Fiscalizada No. 18

Phone number:: 5786-9630 to 36, Fax: 5786-9637, 5786-9630 and 5786-9634

Schedule: Monday to Sunday, 09:00 to 18:00 hours.


aerolineas_img_airtrab

AIRTRAN TRS

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Counters

Location: Terminal 1, counters 313 to 317, gate F3.

Phone number:: 2599-1346

Schedule: Monday to Sunday, 10:30 to 17:30 hours.

Sales and reservations

Location: Terminal 1, gate F3, counters 313 to 317, service from 11:00 to 16:00 hours, Monday to Sunday.

Phone number:: 001-800-(AIRTRAN) 2478726, 24-hour service, Monday to Sunday

Baggage claim

Location: Terminal 1, gate F3, office F-98 Mezzanine

Phone number:: 2599-1347, from 10:30 to 17:30 hours, Monday to Sunday

Customer service

Location: Terminal 1, gate F3, counters 313 to 317

Phone number:: 2599 1347 from 10:30 to 17:30 hours, Monday to Sunday

Offices

Location: Terminal 1, gate F3, office F-98, Mezzanine

Phone number:: 2599-1347 and 1346

Schedules: 10:30 to 17:30 hours, Monday to Sunday


aerolineas_img_southwest

SOUTHWEST AIRLINES CO. TRS

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Counters

Location: Terminal 1, Counters 313 to 317, Hall F3

Phone: 2599 – 1346

Hours: Monday to Sunday 10:30 to 16:00.

Sales and reservations

Location: Terminal 1, Hall F3, Counters 313 to 317, hours Monday to Sunday 10:30 to 16:00

Phone: 001-800-0831178/179, 24 hours, Monday to Sunday

Baggage claim

Location: Terminal 1, Hall F3, Office F-98, Mezzanine

Phone: 2599 – 1347 from 10:30 to 17:00 Monday to Sunday

Customer care

Location: Terminal 1, Hall F3, Counters 313 to 317

Phone: 2599 1347 from 10:30 to 17:00 Monday to Sunday

Offices

Location: Terminal 1, Hall F3, Office F-98, mezzanine

Phone: 2599 – 1345 and 1346

Hours: 10:30 to 17:00 Monday to Sunday


aerolineas_img-alaska

ALASKA AIRLINES ASA

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Counters

Location: Terminal 1. Gate F-1, counters 148 to 152

Schedule: 04:30 to 08:30 hours and 11:45 to 13:45 hours

Sales and reservations

Phone number:: 5281-6311 from 07:00 to 20:00 hours, Monday to Sunday

Baggage claim

Location: Gate F-1, Mezzanine 96

Phone numbers: 2599 0667 and 2599 0668 from 05:00 to 8:30 hours and 12:00 to 15:30 hours.  Every day.

Customer service

Phone numbers: 001 800 426 03 33 and 001 800 252 75 22 (toll-free)

Schedule: 09:00 to 18:00 hours (Pacific Standard Time) every day

Offices

Location: Mezzanine Nº 96, in the Aeropuerto Internacional Benito Juárez de la Ciudad de México, Terminal 1

Schedule: 05:00 to 10:00 hours and 12:00 to 18:00 hours, every day.


aerolineas_img_american

AMERICAN AIRLINES AAL

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Counters

Location: Terminal 1. Hall “F3”, 1st. floor, counters 359 to 372

Phone: 5728-0100

Hours: 3:00 to 21:30 Monday to Sunday

Sales and reservations

Phone: 2623 – 0100

Baggage claim

Location: Terminal 1, Hall E3, 2nd floor, office 09

Phone: 5728-0114 / 5728-0113

Hours: 8:00 to 00: 00 Monday to Sunday

Customer care

Location: Terminal 1, Hall E3, second floor, office 9

Phone: 57-28-01-08

Hours: 8:00 to 17:00 Monday to Friday

VIP lounges

Location: Last waiting hall “H” second floor

Telephone: 2599 – 0909, 5728-0105, 06

Time: 04:30 to 21:30 Monday to Sunday

Offices

Location: Hall F2, 2nd Level, offices 9 and 10

Phone: 5728-0114 and 5728-0108

Hours: Monday to Sunday 8:00 to 17:00

Parcel service

Location: Regulated Warehouse 4 Customs – Federal zone

Phone: 5786-9640 at 44

Opening hours: Monday to Sunday 6:00 to 22:00.


aerolineas_img_avianca

AVIANCA AVA

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Counters

Location: Terminal 1. Hall “F3,” international area, counters 301 to 312 (AUG 26, 2015 we will move to these counters)

Phones: 5571-3242, ext. 231

Hours: 03:00-07:15, 11:30 to 16:40, and 23:00 to 01:15. from Monday to Sunday (in winter the schedule moves 1 hour later)

Sales and reservations

Location: Paseo de la Reforma No. 195, Ground floor, Colonia Cuauhtemoc. Hours: Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 13:00.

Telephone: 01800-123-3120, 24-hours.

Baggage claim

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 5571-3242. Ext. 228

Hours: 09:00 to 18:00.

Customer care

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 5571-3242 ext 225

Opening hours: 09:00 to 18:00.

Parcel service

Regulated warehouse No. 23 AICM Customs

Phone: 2598 – 0150 and 2598 – 0159


aerolineas_img_british

BRITISH AIRWAYS BAW

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Counters

Location: Terminal 1, gate F3, first floor, international area, counters 343 to 350

Schedule: Monday, Wednesday, Friday and Sunday, 16:30 to 21:00 hours. (summer schedule: Monday, Tuesday, Wednesday, Friday and Saturday, 04:30 to 22:00 hours)

Sales and reservations

Phone number:: 001 866 835 41 33

Baggage claim

Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78

Phone numbers: 5785-8714 / 5785-7669

Schedule: Monday, Wednesday, Friday and Sunday, 16:30 to 21:00 hours. (summer schedule: Monday, Tuesday, Wednesday, Friday and Saturday, 04:30 to 22:00 hours)

Customer service

Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78

Phone number:: 57-85-87-14 / 5785-7669

Schedule: Monday, Wednesday, Friday and Sunday, 16:30 to 21:00 hours. (summer schedule: Monday, Tuesday, Wednesday, Friday and Saturday, 04:30 to 22:00 hours)

VIP lounges

Location: Terminal 1, 2nd floor, gate G, international area

Parcel service

Location: Aduana Internacional, almacén No. 22

Phone number:: 5786-9716 to 18 ext. 102 Fax. 105

Schedule: Monday to Sunday, 09:00 to 18:00 hours.


aerolineas_img_copa

COPA AIRLINES CMP

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Counters

Location: Terminal 2, Bay L-3

Phone: 2598-7293

Opening hours: Monday to Sunday from 04:00 to 15:30

Sales and reservations

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence) attention from Monday to Friday 09:00 to 18:00, Saturday 09:00 to 13:00.

Phone: 52-41-20-00 and 01800 2652672. Hours: 24 hours

Baggage claim

Location: Terminal 2, Bay L-3

Phone: 2598-7287

Opening hours: 09:00 to 17:00 hrs.

Customer care

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence)

Phone: 5241-2000

Hours: Monday to Friday 9:00 to 18:00, Saturday 9:00 to 13:00.

VIP lounges

Aeromexico Premier Room, located inside of the last waiting rooms.


aerolineas_img_cubana

CUBANA DE AVIACION

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Counters

Location: Terminal 1, gate F3, counters 319, 320, 321 and 322.

Phone number:: 5802-8676,  06:30 to 8:00 hours.

Schedule: 5:30 to 8:00 hours, Monday to Sunday.

Sales and reservations

Location: Temístocles 246, local 3, colonia Polanco, C.P.11550

Phone number:: 5250-6355

Schedule: 9:00 to 17:30 hours, Monday to Friday

Baggage claim

Location: Gate F-3, counters 319, 320, 321, 322

Phone number:: (office) 58-02-86-76

Schedule: 09:30 to 11:35 hours, Monday to Sunday

Customer service

Location: Temístocles No. 246, local 3, col. Polanco

Office: 52 50 63 55, 52 55 06 46 Ext. 101, 102 103 and 107

Schedule: 9:00 to 17:30 hours, Monday to Friday, 09:00 to 12:00 Saturday

Cargo Services Center: 5786-9625.


aerolineas_img_delta

DELTA AIRLINES DAL

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Counters

Terminal 2. Gate L-1

Schedule: 04:30 to 17:00 hours, Monday to Sunday (summer schedule:  4:00 to 16:00 hours and 22:00 to 01:30 hours)

Sales and reservations

Location: Presidente Masaryk No. 513- Local 2 col. Polanco, Monday to Friday, 09:00 to 18:00 hours and Saturday 09:00 to 14:00 hrs.

Phone number:: 01 800 2660 046, 24-hour service

Baggage claim

Location: Terminal 2 at the end of the Hall L1 counters.

Phone: 5133-7133, 5133-7134

Hours: Monday to Sunday from 10:00 to 12:00 and 16:00 to 17:30.
(Summer hours: 07:30 to 9:00., 12:30 to 13:30, 15:30 to 16:00 and 19:00 to 19:30)

Customer service

Phone number:: 01 800 2660 046

Schedule: 24 hours, Monday to Sunday

Offices

Location: Terminal 2 at the end of Hall L1, Mezzanine.

Phone: 5133-7150

Opening hours: Monday to Friday from 9:00 to 14:00 and from 15:00 to 17:00.

Parcel service

Cargo department: 5786-8461 / 63


aerolineas_img_iberia

IBERIA IBE

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Counters

Location: Terminal 1: Hall “F3,” first floor, Counters 334 to 342

Hours: Monday, Wednesday, Friday, Saturday and Sunday 08:00 to 13:00 and 15:00 to 20:30. Tuesday and Thursday 8:00 to 13:30.

Sales and reservations

Location: Avenida Ejército Nacional No. 436, Floor 9, Colonia Chapultepec Morales, Miguel Hidalgo Postal Code 11570

Phone: 1163-4665

Hours: Monday to Friday 08:00 to 16:30

Baggage claim

Phone: 1163-4665 24-hours.

Customer care

Location: Avenida Ejército Nacional No. 436, Floor 9, Colonia Chapultepec Morales, Miguel Hidalgo Postal Code 11570

Phone: 1163-4665

Hours: 08:00 to 16:30 from Monday to Friday

VIP lounges

Location: Room H, 1st floor

Phone: 2599 – 1304

Time: 05:00 to 21:00 Monday to Sunday

Offices

Location: Hall L2, 2nd level, office 12

Phone: 2599 – 0227 and 0228, 0229 Monday through Sunday 6:00 to 22:00.

Parcel service

Interior Customs Office, warehouse No. 12

Phone: 2786-9716-19

Opening hours: Monday to Friday 9:00 to 18:00.


jetblue

JetBlue JBU

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Company name

JETBLUE AIRWAYS CORPOTATION

Counters

Location: Gate F3 / 351-358

Schedule: 01:00 am to 04:30 am.

Sales and reservations

Phone number: 01-800-861-3372

Schedule: 24 hours.

Baggage claim

Location: Terminal 1 Oficce 1

Phone number: 55 2599-1513 / 1514

Schedule: 09:00 to 17:00 hours.

Customer service

Location: Terminal 1 Oficce 1

Phone number: 55 2599-1513 / 1514

Schedule: 09:00 to 17:00 hours.

 

Offices

Location: Terminal 1 Oficce 1

Phone number: 55 2599-1513 / 1514

Schedule: 09:00 to 17:00 hours.

 


aerolineas_img_klm

KLM KLM

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Counters

Location: Terminal 1. Gate F1

Schedule: Monday to Sunday, 16:30 to 20:30 hours.

Sales and reservations

Phone number:: 01-800-266-0049

Schedule: Monday to Sunday, 08:00 to 01:00 hours.

Baggage claim

Phone number:: 01-800-123-4717

Schedule: Monday to Friday, 10:00 to 18:30 hours, Eastern Standard Time of the U.S.

Customer service

Web: http://www.klm.com/travel/mx_es/index.htm

VIP lounges

Location: Grand Lounge gate H

Schedule: Monday to Sunday, 16:00 to 22:00 hours.

Offices

Location: Despacho de vuelos (Flight dispatch), office 49, 2nd. level, international area, CP 15620

Phone number:: 5786-1139 and 5571-4543

Schedule: Monday to Friday, 14:00 to 22:00 hours

Parcel Service

Aduana fiscalizada No. 18

Phone number:: 5786-9630 to 36, Fax: 5786-9637

Schedule: Monday to Sunday, 09:00 to 18:00 hours.


aerolineas_img_lacsa

LACSA LRC

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Counters

Location: Terminal 1. Hall “F3,” international area, counters 301 to 312 (AUG 26, 2015 we will move to these counters)

Phones: 5571-3242, ext. 231

Hours: 03:00-07:15, 11:30 to 16:40, and 23:00 to 01:15. from Monday to Sunday (in winter the schedule moves 1 hour later)

Sales and reservations

Location: Paseo de la Reforma No. 195, Ground floor, Colonia Cuauhtemoc. Hours: Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 13:00.

Telephone: 01800-123-3120, 24-hours.

Baggage claim

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 5571-3242. Ext. 228

Hours: 09:00 to 18:00.

Customer care

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 5571-3242 ext 225

Opening hours: 09:00 to 18:00.

Parcel service

Regulated warehouse No. 23 AICM Customs

Phone: 2598 – 0150 and 2598 – 0159


LATAM_300x300

LATAM AIRLINES GROUP S.A. LAN

TAM LINHAS AEREAS S.A. TAM

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Counters
Location: Terminal 1. Gate F2

Sales and reservations
Location: Ignacio Ramírez Nº 20, 4to piso, Offices 302, Col. Tabacalera, C.P. 06030..
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.

Baggage claim
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 1.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.

Offices 
Location: Terminal 1, Área Internacional, Segundo Nivel, Edificio B, Oficina 01-EB2-06.
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.


aerolineas_img_lufthansa

LUFTHANSA DLH

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Counters

Location: Terminal 1, gate F1, international area, counters 161 to 170

Phone number:: 5571-2702

Schedule: 15:00 to 20:50 hours.

Sales and reservations

Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec

Phone number:: 5230-0000

Schedule: 09:00 to 17:00 hours, Monday to Friday

Baggage claim

Location: Terminal 1, Mezzanine, office 85

Phone number:: 55-71-27-02 and 55-71-27-13

Schedule: 14:30 to 21:00 hours

Customer service

Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec

Phone number:: 5230-0000

Schedule: 08:00 to 17:00 hours, Monday to Friday

VIP lounges

Location: Shared with American Airlines, Terminal 1, gate H, 2nd level of the international area

Phone number:: 2599-0909

Y gate H, 2nd level of the international area, in front of gate 18, shared with Banamex Beyond

Phone:  2599-0430

Offices

Location: Terminal 1, gate D, Mezzanine office 85

Phone number:: 5571-2702 and 5571-2713

Schedul: Monday to Sunday 15:00 to 21:00 hours.

Parcel service

Location: Almacén No.11, Aduana Internacional, Av. 602, Col. Peñón de los Baños, C.P. 15620

Phone number:: 5786-9622.


aerolineas_img_taca

TACA TAI

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Counters

Location: Terminal 1. Gate F3, international area, counters 301 to 308 and 323 to 329

Phone number:: 5571-3242, ext. 225

Schedule: 04:00 to 17:00 hours and 22:00 to 02:00 hours, Monday to Sunday

Sales and reservations

Location: Paseo de la Reforma No. 195 planta baja, colonia Cuauhtémoc. From Monday to Friday, 09:00 to 18:00 hours and Saturday from 09:00 to 13:00 hours.

Phone numbers: 9000-8222 and 01800-400-8222, 24-hour service.

Baggage claim

Location: Terminal 1, office 62, gate F2, international area, 2nd floor.

Phone number:: 5571-3242 ext. 228

Schedule: 12:00 to 16:00

Customer service

Location: Terminal 1, office 62, gate F2, international area, 2nd floor.

Phone number:: 57-62-49-21 / 58-02-81-00

Schedule: 09:00 to 17:00 hours.

Parcel service

Norte 180, No. 442 Col. Pensador Mexicano, C.P. 15510.


TAM

TAM TAM

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Counters
Location: Terminal 1. Gate F2

Sales and reservations
Location: Ignacio Ramírez Nº 20, 4to piso, Offices 302, Col. Tabacalera, C.P. 06030..
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.

 

Baggage claim
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 1.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.

 

Offices 
Location: Terminal 1, Área Internacional, Segundo Nivel, Edificio B, Oficina 01-EB2-06.
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.


aerolineas_img_unied

UNITED AIRLINES UAL

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Counters

Location: Terminal 1, Bay “F1″ Counters 1-11

Hours: 4:30-18:00.

Sales and reservations

Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de México.

Phone: 5283-5500, customer care from 7:00 to 23:00 hrs. (by telephone)

Phone: 5283-5500 (reservations)

Customer care Monday to Friday 7:00 to 23:00, Saturday 9:30 to 17:00.

Telephone: 01800-900-5000 24-hour toll-free.

Baggage claim
Location: Bay F-1 Office R-33B

Phone: 5133-5837 or 5133-5806

Hours: 7:00 to 18:00.

Customer care (personalized)

Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de Mexico.

Phone: 5283-5500, attention from 9:00 to 18:00 hrs.

Phone: 5283-5500 (reservations)

Customer care Monday to Friday 9:00 to 18:00, Saturday 9:30 to 23:00. (by telephone)

Phone: 01 800 900 5000 24 hours toll-free.

VIP lounges

Location: Hall H level 2

Phone: 5133-5805

Hours: Sunday to Friday 5:00 to 19:00, Saturday 5:00 to 15:00.


AZA

ALITALIA – SOCIETA AEREA ITALIANA AZA

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Counters
Location: Terminal 1 del AICM sala F1
Hours: Mar/Jue/Dom 19:00 a 00:00 hrs.

Baggage claim
Location: Terminal 1, Piso 2, Ofna Alitalia
Phone: 2599-1482
Hours: Mar/Jue/Dom 19:00 a 00:00.

Customer care 
Location: Terminal 1, Piso 2 Ofna Alitalia.
Phone: 25991482.
Hours: Mar/Jue/Dom 19:00  a 00:00

VIP lounges
Location: Ground Lounge Elite
Hours: Mar/Jue/Dom 19:00 a 22:00

Offices 
Location: JAIME BALMES No 8 piso 8
Hours: 09:00 a 18:00 hrs

Parcel service
Location: Hangares Zona D Terminal 2 AICM.- Aeromexico Cargo
Phone: 5133-0300
Hours: 09:00 a 18:00 hrs

Revised/Last Update: September 12, 2016 4:05 pm