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Domestic airlines
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
Location: Terminal 2, Bay L-3, counters 01 to 08.
Numbers: 2598-7200, 01 and 02
Schedule: 05:00 – 21:00 hours, Monday to Sunday.
Sales and reservations
Calling from Mexico: 01-800-AEROMAR (2376627)
Mexico City: 01-(55)-5133-1111
Baggage claim
Location: Terminal 2 (in front of the arriving carousels, next to Aeroméxico)
Phone numbers: 2598-7211 or 12
Schedule: Monday to Sunday, 05:00 to 21:00 hours.
Customer service
Location: Aeropuerto Internacional Benito Juárez, Mexico City, Terminal 2,
Schedule: Monday to Friday, 09:00 to 18:00 hours.
Ms. Patricia Rosas (phone) 5133-1107 ext. 347
Fax: 2235-8896
VIP lounges
Salón Diamante in Terminal 2, Bay L3, next to the Aeroméxico Salón Premier.
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
Location: Terminal 2, Bay L-3.
Counters 17 to 22 for purchasing tickets and changing flights.
Counters 23 to 42 for checking in.
Bay L-2, counters 45 to 66 and automatic machines for check-in.
Schedule: Monday to Sunday, 24 hours.
Sales and reservations
Location: Terminal 2, Bay L-3
Phone numbers: 5133-4010 and 9132-6006
Reforma No.445, Planta Baja, torre B, Col. Juárez, C.P. 06500
Phone numbers: 5133-4000 or 5133-4010, 24-hour service.
Schedule: Monday to Sunday, 04:30 to 22:30 hours.
Baggage claim
Location: In front of international arrivals from Central and South America
Phone number: 9132-6066
Schedule: Monday to Sunday, 09:00 to 24:00 hours.
Customer service
Location: Reforma No.445, Piso 8, torre B, Col. Juárez, C.P. 06500
Phone number:: 5133-4000 ext. 4050, toll-free: 01-800-021-4000
Schedule: Monday to Sunday, 09:00 to 18:30 hours.
VIP Lounges
Location: Domestic VIP Loung: in the area of domestic flights, boarding areas.
International VIP Lounge: in the international waiting area.
Phone numbers: 9132-6020 and 9132-6021
Schedule: Monday to Sunday, 24 hours.
Offices
Location: Terminal 2. Bay L-2, 1st floor, office 7, C.P. 15620
Phone numbers: 9132-6000 ext. 6003 Fax: 9132 – 6050
Schedule: Monday Friday, 09:00 to 18:00 hours.
Parcel Service
Location: Av. Texcoco S/N casi esquina con Tahel, Col. Peñón de los Baños, C.P. 15620
Phone numbers: 5133-0203,
Customer service: 5133-0237.
Schedule: Monday to Sunday, 24 hours.
Phone service: Monday to Sunday, 08:00 to 19:00 hours.
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
Aeropuerto Internacional Benito Juárez, Ciudad de México, Terminal 2
Location: Bay L-3, counters 17 to 22, for purchasing tickets and changing flights. Counters 23 to 42 for checking in.
Bay L-2, counters 45 to 66 and automatic machines for checking in.
Sales and reservations
Location: Terminal 2, Bay L-3, phone numbers: 5133-4010 and 9132-6006, Schedule: Monday to Sunday, 04:30 to 22:30 hours.
Location: Reforma No.445, planta baja, torre B, Col. Juárez, C.P. 06500 Teléfonos: 5133-4000 or 5133-4010, 24-hour service
Baggage claim
In front of international arrivals from Central and South America.
Phone number:: 9132.6066
Schedule: Monday to Sunday, 09:00 to 24:00 hours.
Customer service
Reforma No.445, piso 8, torre B, Col. Juárez, C.P. 06500
Phone number:: 5133-4000 ext. 4050, toll-free: 01-800-021-4000
Schedule: Monday to Sunday, 09:00 to 18:30 hours.
Domestic VIP Lounge
In the domestic flights area, boarding gates
Offices
Terminal 2. Bahía L-2, 1er. piso, oficina 7, C.P. 15620
Phone number:: 9132-6000 ext. 6003 Fax: 9132 – 6050
Schedule: Monday Friday, 09:00 to 18:00 hours.
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
National Flights
Location: Terminal 1, Gate C, front door 4.
Check-in counters 06 to 32.
Ticket sales counters and complementary services 02 to 05.
Schedule: 24 hours.
International flights
Location: Terminal 1, Gate F2, Top floor of the International area
Check-in counters 01 to 27.
Ticket sales office and complementary services located next to Interjet documentation counters Room F2 of the international area Upper Floor.
Phone number:: 2599-0063
Schedule: 24:00 hours.
Sales and reservations
Phone numbers: From Mexico City : (55) 1102-5555
From Mexico (toll-free): 01800 01 12345
From the U.S. (toll-free): 1-866-2859525
From Canada: 1 844 8744053
From Guatemala (toll-free): 1800 835 0357
From Colombia: 01800 835 0357
From Costa Rica: 08000 521588
From Peru: 0 800 00 714
Schedule: 24:00 hours
Customer service
Phone: From Mexico City, 1102-5511, schedule: 09:00 to 18:00 hours.
From Mexico: 01800 322 5050, 24 hours.
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Counters
Location: Terminal 1. Gate D, entrance 5, counters 01 to 10.
Phone numbers: 2599-0137 / 2599-0138
Schedule: Monday to Sunday, 06:00 to 20:00 hours.
Sales and reservations
Location: Counter No. 7 of Magnicharters
Phone numbers: 5141-1351 / 2599-0137
Schedule: Monday to Friday, 09:00 to 16:30 hours, Saturday, 09:00 to 13:30 hours.
Baggage claim
Location: Magnicharters counter, Mr. Enrique Torres Sánchez
Phone number: 5786-9212
Schedule: 11:00 to 20:00 hours
Customer service
Location: Aeropuerto Internacional de la Ciudad de México, Terminal 1. Gate D, entrance 5, counters 1 to 10.
Phone numbers: 2599-0137 / 2599-0138
Schedule: Monday to Sunday, 06:00 to 20:00 hours.
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
Location: Terminal 1, gate D1.
Phone numbers: 2599-1246
Schedule: Monday to Sunday, 07:00 to 23:00 hours.
Sales and reservations
Ticket sales only at counters; schedules: 09:00 to 20:00 hours
Location: Gate D1, Terminal 1.
Schedule: Monday to Sunday, 10:00 to 23:00 hours.
Phone numbers: 4777-5050, schedule: 09:00 to 20:00 hours
Baggage claim
Location: Local A-98,
Phone numbers: 2599-1246
Schedule: Monday to Sunday, 07:00 to 23:00 hours.
Customer service
Phone number:: 0181 82 150 150 and 4777-5050, Monday to Friday, 09:00 to 20:00 hours, Saturday 9:00 to 18:00 hours and Sunday 9:00 to 17:00 hours.
Offices
Location: Terminal 1. Local A-100,
Phone numbers: 2599-1246, Monday to Sunday
Schedule: 19:00 to 23:00 hrs.
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Counters
Location: Terminal 1. Domestic flights: Gate D1, entrances 5 and 6
Terminal 1. International flights: Gate F3, counters 353 to 358
Phone numbers: (55)5786-8668 and 66, ext. 3701 and 3707
Schedule: 04:00 to 21:00 hours, Monday to Sunday
Sales and reservations
Location: Gate D1, entrance 6, local A-159, from 04:00 to 22:00 hours.
Phone numbers: 1102-8000 and 01 800 122 8000, 24 hours, Monday to Sunday
Customer Service: www.volaris.mx
Baggage claim
Location: Terminal 1. Gate A1, entrance 1.
Phone number:: 2599-0059
Schedule: 24 hours, Monday to Sunday
Customer service
www.volaris.com.mx
Phone number:: 01 800 122 8000 and 1102-8000
Schedule: 24 hours, Monday to Sunday
Offices
Location: Gate D1, Terminal 1
Phone number:: (55)5786-8668
Schedule: Monday to Friday, 04:00 to 14:00 hours.
Parcel Service
Cargo: (0155)5663-0512 and 13
Revised/Last Update: March 25, 2020 4:13 pm
