Flight information

AEROREPÚBLICA, S.A. RPB

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Counters

Location: Terminal 2. Bahía L-3, counters 17, 18 and 19
Phone: 
Hours: Sunday, Monday, Wednesday and Friday 21:00 to 00:00 hrs.

Sales and reservations

Location: www.wingo.com
Phone: 01 800 265 0157
Horarios: Monday to Sunday 04:00 to 23:00 from Colombia.

Baggage claim

Location: Terminal 2, bahía L-3
Phone: 01 800 265 0157
Hours: Sunday, Monday, Wednesday and Friday 21:00 to 00:00 hrs.

Customer care

Location: www.wingo.com
Phone: 01 800 265 0157
Hours: Monday to Sunday 04:00 to 23:00 hrs. from Colombia.

AIR CANADA ACA

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Counters
Location: Terminal 1. Hall “F1″. Counters 153 to 159.

Hours: Monday to Sunday 03:00 to 05:00 / 10:00 to 12:00 and 21:00 to 23:00

Sales and reservations

Location: Hall “F1″ International (AIR CANADA Counter No. 159) attention from 4:00 to 14:00. Tel 2599 – 0647

Call: 9138-0280, 24 hours.

Baggage claim

Location: Office #4 2nd. Floor international area (Terminal 1)

Phone number: 2599-0071

Hours: 10:00 to 19:00.

Customer care

Location: Office #4 2nd. Floor area international (Terminal 1)

Phone number: 2599-0071

Hours: 06:00 to 16:00.

VIP lounges

Location: Room “H” 2nd floor, international area

Phone number: 5133-5805

Offices

Terminal 1. Office No.4, International Area

Phone number: 5571-0393

Hours: Monday to Friday 9:00 to 17:00.

AIR FRANCE AFR

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Counters

Location: Terminal 1, gate F1.

Schedule: Monday to Sunday, 16:00 to 22:30 hours.

Sales and reservations

Phone numbers: +52 555 09 12 421

Schedule: Monday to Sunday, 08:00 to 01:00 hours, Eastern Standard Time of the U.S

Baggage claim

Phone number:: +52 555 09 12 421

Schedule: Monday to Friday, 10:00 to 18:30 hours, Eastern Standard Time of the U.S.

Customer service

Web: https://www.airfrance.com.mx/MX/es/local/transverse/footer/assistance-client.htm

VIP Lounges

Location: Grand Lounge, gate H

Schedule: Monday to Sunday, 16:00 to 22:00 hours.

Offices

Location: “Despacho de vuelos” (Flight dispatch), office 49, 2nd level, international area, CP 15620

Phone number: 55 5786-9433 y 55 5571-6150

Schedule: Monday to Sunday, 11:00 to 20:00 hours.

Parcel service

Aduana Fiscalizada No. 18

Phone number:: 5786-9630 to 36, Fax: 5786-9637, 5786-9630 and 5786-9634

Schedule: Monday to Sunday, 09:00 to 18:00 hours.

AIRTRAN TRS

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Counters

Location: Terminal 1, counters 313 to 317, gate F3.

Phone number:: 2599-1346

Schedule: Monday to Sunday, 10:30 to 17:30 hours.

Sales and reservations

Location: Terminal 1, gate F3, counters 313 to 317, service from 11:00 to 16:00 hours, Monday to Sunday.

Phone number:: 001-800-(AIRTRAN) 2478726, 24-hour service, Monday to Sunday

Baggage claim

Location: Terminal 1, gate F3, office F-98 Mezzanine

Phone number:: 2599-1347, from 10:30 to 17:30 hours, Monday to Sunday

Customer service

Location: Terminal 1, gate F3, counters 313 to 317

Phone number:: 2599 1347 from 10:30 to 17:30 hours, Monday to Sunday

Offices

Location: Terminal 1, gate F3, office F-98, Mezzanine

Phone number:: 2599-1347 and 1346

Schedules: 10:30 to 17:30 hours, Monday to Sunday

AMERICAN AIRLINES AAL

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Counters

Location: Terminal 1. hall”F3”, 1st. floor, counters 359 to 372

Phone: 55-5728-0100

Hours: 03:00 to 21:30 hrs., Monday to Sunday

Sales and reservations

Phone: 55-5209-1400

Baggage claim

Location: Terminal 1, hall E3, luggage bands

Hours: Flight arrival time

Location: Terminal 1, hall 8, second floor, office 9

Phone: 55-5728-0113 / 55-5728-0114

Hours: 08:00 to 23: 00 Monday to Sunday

Customer care

Location: Terminal 1, Hall 8, second floor, office 9

Phone: 55-5728-0108

Hours: 08:00 to 17:00 hrs., Monday to Friday or in the location and hours of counters

VIP lounges

Location: Last waiting hall “H” second floor

Telephone: 55-2599-0909, 55-5728-0105, 06

Time: 04:30 to 21:30 Monday to Sunday (closed until April 29, 2021)

Offices

Location: Hall 8, second floor, office 9

Phone: 55-5728-0114 and 5728-0108

Hours: Monday to Friday from 08:00 to 17:00

AVIANCA AVA

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Counters

Location: Terminal 1. Hall “F3,” international area, counters 301 to 312

Phones: 55 5571-3242, ext. 8303 / 55 3619-2511

Hours: 10:00 to 18:00 hrs. from Monday to Sunday 

Sales and reservations

Location: Paseo de la Reforma No. 195 – 301, Colonia Cuauhtemoc, C.P. 06500.

Hours: Monday to Friday from 09:00 to 18:00 hrs.

Telephone: 800-123-3120, 24-hours.

Baggage claim

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 55-5571-3242. Ext. 228

Hours: 09:00 to 18:00 hrs.

Customer care

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 55-5571-3242 ext 225

Opening hours: 10:00 to 18:00 hrs.

Parcel service

Regulated warehouse No. 23 AICM Customs

Phone: 55-2598 – 0150 and 2598 y  59

BRITISH AIRWAYS BAW

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Counters

Location: Terminal 1, gate F3, first floor, international area, counters 343 to 348

Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule: Monday, Tuesday, Wednesday, Friday and Saturday, 18:00 to 23:00 hours)

Sales and reservations

Phone number:: 001 866 835 41 33

Baggage claim

Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78

Phone numbers: 5785-8714 

Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule (April to October):diary, 04:30 to 22:00 hours)

Customer service

Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78

Phone numbers: 5785-8714 

Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule (April to October):diary, 04:30 to 22:00 hours)

VIP lounges

Location: Terminal 1, 2nd floor, gate G, international area

Parcel service

Location: Aduana Internacional, almacén No. 22

Phone number: 55 1560 1950

Schedule: Monday to Sunday, 09:00 to 18:00 hours.

COPA AIRLINES CMP

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Counters

Location: Terminal 2, Bay L-3

Phone: 55 5786-6797

Opening hours: Monday to Sunday from 03 a 14:30 temporada invierno and 04 a 15:30 temporada verano

Sales and reservations

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence) attention from Monday to Friday 09:00 to 18:00, Saturday 10:00 to 14:00.

Phone: 55 52-41-20-00 and 01800 2652672. Hours: 24 hours

Baggage claim

Location: Terminal 2, Bay L-3

Phone: 5786-6792

Opening hours: 09:00 to 17:00 hrs.

Customer care

Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence)

Phone: 55 5241-2000

E-mail: customerservice@copaair.com

Hours: Monday to Friday 9:00 to 18:00, Saturday 9:00 to 13:00.

VIP lounges

AEROMAR room.

CUBANA DE AVIACION

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Counters

Location: Terminal 1, gate F1, counters A1, A2, B and C.

Phone number:: 5802-8676,  06:30 to 8:00 hours.

Schedule: 5:30 to 8:00 hours, Monday to Sunday.

Sales and reservations

Location: Temístocles 246, local 3, colonia Polanco, C.P.11550

Phone number:: 5250-6355

Schedule: 9:00 to 17:30 hours, Monday to Friday

Baggage claim

Location: Gate F-3, counters 319, 320, 321, 322

Phone number:: (office) 58-02-86-76

Schedule: 09:30 to 11:35 hours, Monday to Sunday

Customer service

Location: Temístocles No. 246, local 3, col. Polanco

Office: 52 50 63 55, 52 55 06 46 Ext. 101, 102 103 and 107

Schedule: 9:00 to 17:30 hours, Monday to Friday, 09:00 to 12:00 Saturday

Cargo Services Center: 5786-9625.

DELTA AIRLINES DAL

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Counters

Terminal 2. Gate L-1

Schedule: 04:30 to 17:00 hours, Monday to Sunday (summer schedule:  04:00 to 16:00 hours and 22:00 to 01:30 hours)

Sales and reservations

Phone number:: 800 2660 046, 24-hour service https://es.delta.com/us/es

Baggage claim

Location: Terminal 2 at the end of the Hall L1 counters.

Phone: 55-5133-7133, 55-5133-7134

Hours: Monday to Sunday from 10:00 to 12:00 and 16:00 to 17:30.
(Summer hours: 07:30 to 09:00., 12:30 to 13:30, 15:30 to 16:00 and 19:00 to 19:30)

Customer service

Phone number: 800 2660 046

Schedule: 24 hours, Monday to Sunday

Offices

Location: Terminal 2 at the end of Hall L1, Mezzanine.

Phone: 55-5133-7150

Opening hours: Monday to Friday from 09:00 to 14:00 and from 15:00 to 17:00.

Parcel service

Cargo department: 55-5786-8461 / 63

IBERIA IBE

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Counters

Location: Terminal 1: Hall “F3,” first floor, Counters 334 to 342

Hours: Monday, Wednesday, Friday, Saturday and Sunday 08:00 to 13:00 and 15:00 to 20:30. Tuesday and Thursday 8:00 to 13:30.

Sales and reservations

Phone: Call-center 55-1500-3551

Website:   www.iberia.com

Baggage claim

Phone: (+52) 55-1500-3551, 55-1163-4665

Hours: Monday to Friday 09:00 – 20:00 hrs (Spanish and English) and en  www.iberia.com

Customer care

Phone: Call-center 55-1500-3551

Website:   www.iberia.com

VIP lounges

Location: Room H, 1st floor

Phone: 55-2599-0227

Time: 05:00 to 21:00 Monday to Sunday

Offices

Location: Hall L2, 2nd level, office 12

Phone: 55-2599-0227, 0228 and 0229 Monday through Sunday 06:00 to 22:00.

Parcel service

Interior Customs Office, warehouse No. 12

Phone: 55-2786-9716 a 19

KLM KLM

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Counters

Location: Terminal 1. Gate F1

Schedule: Monday to Sunday, 16:30 to 20:30 hours.

Sales and reservations

Phone number: +52 555 09 18097

Schedule: Monday to Friday, 10:00 to 23:00 hours, Eastern Standard Time of the U.S.

Baggage claim

Phone number: +52 555 09 18097

Schedule: Monday to Friday, 10:00 to 23:00 hours, Eastern Standard Time of the U.S.

Customer service

Web: https://www.klm.com.mx//en/claim?CallerCountryCode=MX

VIP lounges

Location: Grand Lounge gate H

Schedule: Monday to Sunday, 16:00 to 22:00 hours.

Offices

Location: Despacho de vuelos (Flight dispatch), office 49, 2nd. level, international area, CP 15620

Phone number: 55 5786-9433 y 55 5571-6150

Schedule: Monday to Sunday, 11:00 to 20:00 hours

Parcel Service

Aduana fiscalizada No. 18

Phone number:: 5786-9630 to 36, Fax: 5786-9637

Schedule: Monday to Sunday, 09:00 to 18:00 hours.

LATAM AIRLINES GROUP S.A. LAN

TAM LINHAS AEREAS S.A. TAM

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Counters
Location: Terminal 2. Bahía F2

Sales and reservations
Location: Av. Paseo de la Reforma 243 Piso 19, Col. Cuauhtémoc, Ciudad de México, CP 03810.
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.

Baggage claim
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 2.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.

Offices 
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.

LUFTHANSA DLH

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Counters

Location: Terminal 1, gate F1, international area, counters 161 to 170

Phone number:: 5571-2702

Schedule: 15:00 to 20:50 hours.

Sales and reservations

Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec

Phone number:: 5230-0000

Schedule: 09:00 to 17:00 hours, Monday to Friday

Baggage claim

Location: Terminal 1, Mezzanine, office 85

Phone number:: 55-71-27-02 and 55-71-27-13

Schedule: 14:30 to 21:00 hours

Customer service

Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec

Phone number:: 5230-0000

Schedule: 08:00 to 17:00 hours, Monday to Friday

VIP lounges

Location: Shared with American Airlines, Terminal 1, gate H, 2nd level of the international area

Phone number:: 2599-0909

Y gate H, 2nd level of the international area, in front of gate 18, shared with Banamex Beyond

Phone:  2599-0430

Offices

Location: Terminal 1, gate D, Mezzanine office 85

Phone number:: 5571-2702 and 5571-2713

Schedul: Monday to Sunday 15:00 to 21:00 hours.

Parcel service

Location: Almacén No.11, Aduana Internacional, Av. 602, Col. Peñón de los Baños, C.P. 15620

Phone number:: 5786-9622.

TACA TAI

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Counters

Location: Terminal 1. Hall “F3,” international area, counters 301 to 312

Phones: 55 5571-3242, ext. 8303 / 55 3619-2511

Hours: 10:00 to 18:00 hrs. from Monday to Sunday 

Sales and reservations

Location: Paseo de la Reforma No. 195 – 301, Colonia Cuauhtemoc, C.P. 06500.

Hours: Monday to Friday from 09:00 to 17:00 hrs.

Telephone: 800-123-3120, 24-hours.

Baggage claim

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 55-5571-3242. Ext. 228

Hours: 09:00 to 18:00 hrs..

Customer care

Location: Office F-86, Hall F-3, mezzanine level, Terminal 1

Phone: 55-5571-3242 ext 225

Opening hours: 09:00 to 18:00.

Parcel service

Regulated warehouse No. 23 AICM Customs

Phone: 55-2598 – 0150 and 59

TAM TAM

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Counters
Location: Terminal 1. Gate F2

Sales and reservations
Location: Ignacio Ramírez Nº 20, 4to piso, Offices 302, Col. Tabacalera, C.P. 06030..
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.

Baggage claim
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 1.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.

Offices 
Location: Terminal 1, Área Internacional, Segundo Nivel, Edificio B, Oficina 01-EB2-06.
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.

UNITED AIRLINES UAL

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Counters

Location: Terminal 1, Bay “F1″ Counters 1-11

Hours: 4:30-18:00.

Sales and reservations

Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de México.

Phone: 5283-5500, customer care from 7:00 to 23:00 hrs. (by telephone)

Phone: 5283-5500 (reservations)

Customer care Monday to Friday 7:00 to 23:00, Saturday 9:30 to 17:00.

Telephone: 01800-900-5000 24-hour toll-free.

Baggage claim
Location: Bay F-1 Office R-33B

Phone: 5133-5837 or 5133-5806

Hours: 7:00 to 18:00.

Customer care (personalized)

Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de Mexico.

Phone: 5283-5500, attention from 9:00 to 18:00 hrs.

Phone: 5283-5500 (reservations)

Customer care Monday to Friday 9:00 to 18:00, Saturday 9:30 to 23:00. (by telephone)

Phone: 01 800 900 5000 24 hours toll-free.

VIP lounges

Location: Hall H level 2

Phone: 5133-5805

Hours: Sunday to Friday 5:00 to 19:00, Saturday 5:00 to 15:00.

ALL NIPPON AIRWAYS CO., LTD ANA

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Counters
Location: Terminal 1 F1
Phone: 55-2648-0390
Hours: 22:00 to 24:30 hrs.

Sales and reservations
Location: Paseo de la Reforma 250, Torre B, Piso 8, Juárez, Cuauhtémoc, 06600, Ciudad de México, México.
Phone: 55-2648-0390
Hours: 09:00 to18:00 hrs.
www.fly-ana.com

Baggage claim
Location: Segundo Nivel Edificio B Terminal 1, Aeropuerto Internacional de la Ciudad de México, C.P. 15620, Ciudad de México, México
Phone: 55-2648-0390
Hours: 11:00 to 17:00 hrs.

Customer care 
Location: Segundo Nivel Edificio B Terminal 1, Aeropuerto Internacional de la Ciudad de México, C.P. 15620, Ciudad de México, México.
Phone: 55-2648-0390.
Hours: 11:00 to 17:00 hrs.
www.fly-ana.com

VIP lounges
Location: Terminal 1 SUE entre Sala H y Sala 19
Phone: 55-6281-4826, 55-6281-4827, 55-6281-4828.
Hours: 24 hrs all day

Offices 
Location: Segundo Nivel Edificio B Terminal 1, Aeropuerto Internacional de la Ciudad de México, C.P. 15620, Ciudad de México, México
Phone: 55-2648-0390
Hours: 11:00 to 17:00 hrs

Parcel service
Location: Aduana del Aeropuerto Internacional de la Ciudad de México
Phone: 55-5786-8091
Hours: 09:00 a 18:00 hrs

EMIRATES UAE

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Counters

Location: Terminal 1, gate F3.

Schedule: From 4 hours before, until 1 hour before flight departure

Sales and reservations

Location: AVIAREPS Paseo de las Palmas, 735, office 501 Lomas de Chapultepec CDMX C.P. 11000

Phone numbers: +52 55 4738 0444

Schedule: Monday to Fryday, 09:00 to 18:00 hrs.

Baggage claim

Location: Documentation counters T1 Room F3

Phone number: +52 55 2598 0109 ext 112

Email: baggagemex@gmh.com.mx, MHBMEXEK@emirates.com

Schedule: During the flight

Customer service

Web: www.emirates.com

OFFICE No. Counters T1 gateF3

Phone number: 52 55 4738 0444

Schedule: From 4 hours before to 1 hour before flight departure.

VIP Lounges

Phone number: 52 55 25 99 13 79

Parcel service

Location: AICD International Cargo Experts

Phone number: 52 55 758 90956

Schedule: Monday to Friday from 9:00 at 18:00 hrs.