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International airlines
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Counters
Location: Terminal 2. Bahía L-3, counters 17, 18 and 19
Phone:
Hours: Sunday, Monday, Wednesday and Friday 21:00 to 00:00 hrs.
Sales and reservations
Location: www.wingo.com
Phone: 01 800 265 0157
Horarios: Monday to Sunday 04:00 to 23:00 from Colombia.
Baggage claim
Location: Terminal 2, bahía L-3
Phone: 01 800 265 0157
Hours: Sunday, Monday, Wednesday and Friday 21:00 to 00:00 hrs.
Customer care
Location: www.wingo.com
Phone: 01 800 265 0157
Hours: Monday to Sunday 04:00 to 23:00 hrs. from Colombia.
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Counters
Location: Terminal 1. Hall “F1″. Counters 153 to 159.
Hours: Monday to Sunday 03:00 to 05:00 / 10:00 to 12:00 and 21:00 to 23:00
Sales and reservations
Location: Hall “F1″ International (AIR CANADA Counter No. 159) attention from 4:00 to 14:00. Tel 2599 – 0647
Call: 9138-0280, 24 hours.
Baggage claim
Location: Office #4 2nd. Floor international area (Terminal 1)
Phone number: 2599-0071
Hours: 10:00 to 19:00.
Customer care
Location: Office #4 2nd. Floor area international (Terminal 1)
Phone number: 2599-0071
Hours: 06:00 to 16:00.
VIP lounges
Location: Room “H” 2nd floor, international area
Phone number: 5133-5805
Offices
Terminal 1. Office No.4, International Area
Phone number: 5571-0393
Hours: Monday to Friday 9:00 to 17:00.
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Counters
Location: Terminal 1, gate F1.
Schedule: Monday to Sunday, 16:00 to 22:30 hours.
Sales and reservations
Phone numbers: +52 555 09 12 421
Schedule: Monday to Sunday, 08:00 to 01:00 hours, Eastern Standard Time of the U.S
Baggage claim
Phone number:: +52 555 09 12 421
Schedule: Monday to Friday, 10:00 to 18:30 hours, Eastern Standard Time of the U.S.
Customer service
Web: https://www.airfrance.com.mx/MX/es/local/transverse/footer/assistance-client.htm
VIP Lounges
Location: Grand Lounge, gate H
Schedule: Monday to Sunday, 16:00 to 22:00 hours.
Offices
Location: “Despacho de vuelos” (Flight dispatch), office 49, 2nd level, international area, CP 15620
Phone number:: 5786-9432 and 5786-9433
Schedule: Monday Friday, 09:00 to 18:00 hours.
Parcel service
Aduana Fiscalizada No. 18
Phone number:: 5786-9630 to 36, Fax: 5786-9637, 5786-9630 and 5786-9634
Schedule: Monday to Sunday, 09:00 to 18:00 hours.
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Counters
Location: Terminal 1, counters 313 to 317, gate F3.
Phone number:: 2599-1346
Schedule: Monday to Sunday, 10:30 to 17:30 hours.
Sales and reservations
Location: Terminal 1, gate F3, counters 313 to 317, service from 11:00 to 16:00 hours, Monday to Sunday.
Phone number:: 001-800-(AIRTRAN) 2478726, 24-hour service, Monday to Sunday
Baggage claim
Location: Terminal 1, gate F3, office F-98 Mezzanine
Phone number:: 2599-1347, from 10:30 to 17:30 hours, Monday to Sunday
Customer service
Location: Terminal 1, gate F3, counters 313 to 317
Phone number:: 2599 1347 from 10:30 to 17:30 hours, Monday to Sunday
Offices
Location: Terminal 1, gate F3, office F-98, Mezzanine
Phone number:: 2599-1347 and 1346
Schedules: 10:30 to 17:30 hours, Monday to Sunday
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Counters
Location: Terminal 1. Hall “F3”, 1st. floor, counters 359 to 372
Phone: 5728-0100
Hours: 3:00 to 21:30 Monday to Sunday
Sales and reservations
Phone: 2623 – 0100
Baggage claim
Location: Terminal 1, Hall E3, 2nd floor, office 09
Phone: 5728-0114 / 5728-0113
Hours: 8:00 to 00: 00 Monday to Sunday
Customer care
Location: Terminal 1, Hall E3, second floor, office 9
Phone: 57-28-01-08
Hours: 8:00 to 17:00 Monday to Friday
VIP lounges
Location: Last waiting hall “H” second floor
Telephone: 2599 – 0909, 5728-0105, 06
Time: 04:30 to 21:30 Monday to Sunday
Offices
Location: Hall F2, 2nd Level, offices 9 and 10
Phone: 5728-0114 and 5728-0108
Hours: Monday to Sunday 8:00 to 17:00
Parcel service
Location: Regulated Warehouse 4 Customs – Federal zone
Phone: 5786-9640 at 44
Opening hours: Monday to Sunday 6:00 to 22:00.
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Counters
Location: Terminal 1. Hall “F3,” international area, counters 301 to 312
Phones: 55 5571-3242, 55 3619-2511, ext. 8303
Hours: 01:30 to 04:00, 09:45 to 16:00, and 20:00 to 22:30. from Monday to Sunday
Sales and reservations
Location: Paseo de la Reforma No. 195, Ground floor, Colonia Cuauhtemoc. Hours: Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 14:00.
Telephone: 800-123-3120, 24-hours.
Baggage claim
Location: Office F-86, Hall F-3, mezzanine level, Terminal 1
Phone: 5571-3242. Ext. 228
Hours: 09:00 to 18:00.
Customer care
Location: Office F-86, Hall F-3, mezzanine level, Terminal 1
Phone: 5571-3242 ext 225
Opening hours: 09:00 to 18:00.
Parcel service
Regulated warehouse No. 23 AICM Customs
Phone: 2598 – 0150 and 2598 – 0159
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Counters
Location: Terminal 1, gate F3, first floor, international area, counters 343 to 348
Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule: Monday, Tuesday, Wednesday, Friday and Saturday, 18:00 to 23:00 hours)
Sales and reservations
Phone number:: 001 866 835 41 33
Baggage claim
Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78
Phone numbers: 5785-8714
Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule (April to October):diary, 04:30 to 22:00 hours)
Customer service
Location: AICM, Terminal 1, first floor, gate F-3, Mezzanine, office 78
Phone numbers: 5785-8714
Winter Schedule (November to March): Monday, Wednesday, Friday and Sunday, 16:00 to 21:00 hours. (summer schedule (April to October):diary, 04:30 to 22:00 hours)
VIP lounges
Location: Terminal 1, 2nd floor, gate G, international area
Parcel service
Location: Aduana Internacional, almacén No. 22
Phone number: 55 1560 1950
Schedule: Monday to Sunday, 09:00 to 18:00 hours.
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Counters
Location: Terminal 2, Bay L-3
Phone: 55 5786-6797
Opening hours: Monday to Sunday from 03 a 14:30 temporada invierno and 04 a 15:30 temporada verano
Sales and reservations
Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence) attention from Monday to Friday 09:00 to 18:00, Saturday 10:00 to 14:00.
Phone: 55 52-41-20-00 and 01800 2652672. Hours: 24 hours
Baggage claim
Location: Terminal 2, Bay L-3
Phone: 5786-6792
Opening hours: 09:00 to 17:00 hrs.
Customer care
Berna No. 6, Ground floor, Colonia Juarez (next to the Angel of Independence)
Phone: 55 5241-2000
E-mail: customerservice@copaair.com
Hours: Monday to Friday 9:00 to 18:00, Saturday 9:00 to 13:00.
VIP lounges
AEROMAR room.
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Counters
Location: Terminal 1, gate F1, counters A1, A2, B and C.
Phone number:: 5802-8676, 06:30 to 8:00 hours.
Schedule: 5:30 to 8:00 hours, Monday to Sunday.
Sales and reservations
Location: Temístocles 246, local 3, colonia Polanco, C.P.11550
Phone number:: 5250-6355
Schedule: 9:00 to 17:30 hours, Monday to Friday
Baggage claim
Location: Gate F-3, counters 319, 320, 321, 322
Phone number:: (office) 58-02-86-76
Schedule: 09:30 to 11:35 hours, Monday to Sunday
Customer service
Location: Temístocles No. 246, local 3, col. Polanco
Office: 52 50 63 55, 52 55 06 46 Ext. 101, 102 103 and 107
Schedule: 9:00 to 17:30 hours, Monday to Friday, 09:00 to 12:00 Saturday
Cargo Services Center: 5786-9625.
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Counters
Terminal 2. Gate L-1
Schedule: 04:30 to 17:00 hours, Monday to Sunday (summer schedule: 4:00 to 16:00 hours and 22:00 to 01:30 hours)
Sales and reservations
Location: Presidente Masaryk No. 513- Local 2 col. Polanco, Monday to Friday, 09:00 to 18:00 hours and Saturday 09:00 to 14:00 hrs.
Phone number:: 01 800 2660 046, 24-hour service
Baggage claim
Location: Terminal 2 at the end of the Hall L1 counters.
Phone: 5133-7133, 5133-7134
Hours: Monday to Sunday from 10:00 to 12:00 and 16:00 to 17:30.
(Summer hours: 07:30 to 9:00., 12:30 to 13:30, 15:30 to 16:00 and 19:00 to 19:30)
Customer service
Phone number:: 01 800 2660 046
Schedule: 24 hours, Monday to Sunday
Offices
Location: Terminal 2 at the end of Hall L1, Mezzanine.
Phone: 5133-7150
Opening hours: Monday to Friday from 9:00 to 14:00 and from 15:00 to 17:00.
Parcel service
Cargo department: 5786-8461 / 63
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Counters
Location: Terminal 1: Hall “F3,” first floor, Counters 334 to 342
Hours: Monday, Wednesday, Friday, Saturday and Sunday 08:00 to 13:00 and 15:00 to 20:30. Tuesday and Thursday 8:00 to 13:30.
Sales and reservations
Location: Avenida Ejército Nacional No. 436, Floor 9, Colonia Chapultepec Morales, Miguel Hidalgo Postal Code 11570
Phone: Call-center 1500-3551
Website: www.iberia.com
Hours: Monday to Friday 08:00 to 16:30
Baggage claim
Phone: (+52) 55 15 00 35 51
Hours: Monday to Friday 09:00 – 20:00 hrs (Spanish and English)
Website: www.iberia.com
Customer care
Location: Avenida Ejército Nacional No. 436, Floor 9, Colonia Chapultepec Morales, Miguel Hidalgo Postal Code 11570
Phone: Call-center 1500-3551
Hours: 08:00 to 16:30 from Monday to Friday
VIP lounges
Location: Room H, 1st floor
Phone: 2599 – 1304
Time: 05:00 to 21:00 Monday to Sunday
Offices
Location: Hall L2, 2nd level, office 12
Phone: 2599 – 0227 and 0228, 0229 Monday through Sunday 6:00 to 22:00.
Parcel service
Interior Customs Office, warehouse No. 12
Phone: 2786-9716-19
Opening hours: Monday to Friday 9:00 to 18:00.
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Counters
Location: Terminal 1. Gate F1
Schedule: Monday to Sunday, 16:30 to 20:30 hours.
Sales and reservations
Phone number: +52 555 09 18097
Schedule: Monday to Friday, 10:00 to 23:00 hours, Eastern Standard Time of the U.S.
Baggage claim
Phone number: +52 555 09 18097
Schedule: Monday to Friday, 10:00 to 23:00 hours, Eastern Standard Time of the U.S.
Customer service
Web: https://www.klm.com.mx//en/claim?CallerCountryCode=MX
VIP lounges
Location: Grand Lounge gate H
Schedule: Monday to Sunday, 16:00 to 22:00 hours.
Offices
Location: Despacho de vuelos (Flight dispatch), office 49, 2nd. level, international area, CP 15620
Phone number:: 5786-1139 and 5571-4543
Schedule: Monday to Friday, 14:00 to 22:00 hours
Parcel Service
Aduana fiscalizada No. 18
Phone number:: 5786-9630 to 36, Fax: 5786-9637
Schedule: Monday to Sunday, 09:00 to 18:00 hours.
Counters Location: Terminal 1. Hall “F3,” international area, counters 301 to 312 (AUG 26, 2015 we will move to these counters) Phones: 5571-3242, ext. 231 Hours: 03:00-07:15, 11:30 to 16:40, and 23:00 to 01:15. from Monday to Sunday (in winter the schedule moves 1 hour later) Sales and reservations Location: Paseo de la Reforma No. 195, Ground floor, Colonia Cuauhtemoc. Hours: Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 13:00. Telephone: 01800-123-3120, 24-hours. Baggage claim Location: Office F-86, Hall F-3, mezzanine level, Terminal 1 Phone: 5571-3242. Ext. 228 Hours: 09:00 to 18:00. Customer care Location: Office F-86, Hall F-3, mezzanine level, Terminal 1 Phone: 5571-3242 ext 225 Opening hours: 09:00 to 18:00. Parcel service Regulated warehouse No. 23 AICM Customs Phone: 2598 – 0150 and 2598 – 0159 Counters Sales and reservations Baggage claim Offices LUFTHANSA DLH Counters Location: Terminal 1, gate F1, international area, counters 161 to 170 Phone number:: 5571-2702 Schedule: 15:00 to 20:50 hours. Sales and reservations Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec Phone number:: 5230-0000 Schedule: 09:00 to 17:00 hours, Monday to Friday Baggage claim Location: Terminal 1, Mezzanine, office 85 Phone number:: 55-71-27-02 and 55-71-27-13 Schedule: 14:30 to 21:00 hours Customer service Location: Avenida de las Palmas 239, colonia Lomas de Chapultepec Phone number:: 5230-0000 Schedule: 08:00 to 17:00 hours, Monday to Friday VIP lounges Location: Shared with American Airlines, Terminal 1, gate H, 2nd level of the international area Phone number:: 2599-0909 Y gate H, 2nd level of the international area, in front of gate 18, shared with Banamex Beyond Phone: 2599-0430 Offices Location: Terminal 1, gate D, Mezzanine office 85 Phone number:: 5571-2702 and 5571-2713 Schedul: Monday to Sunday 15:00 to 21:00 hours. Parcel service Location: Almacén No.11, Aduana Internacional, Av. 602, Col. Peñón de los Baños, C.P. 15620 Phone number:: 5786-9622. Counters Location: Terminal 1. Hall “F3,” international area, counters 301 to 312 Phones: 55 5571-3242, 55 3619-2511, ext. 8303 Hours: 01:30 to 04:00, 09:45 to 16:00, and 20:00 to 22:30. from Monday to Sunday Sales and reservations Location: Paseo de la Reforma No. 195, Ground floor, Colonia Cuauhtemoc. Hours: Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 14:00. Telephone: 800-123-3120, 24-hours. Baggage claim Location: Office F-86, Hall F-3, mezzanine level, Terminal 1 Phone: 5571-3242. Ext. 228 Hours: 09:00 to 18:00. Customer care Location: Office F-86, Hall F-3, mezzanine level, Terminal 1 Phone: 5571-3242 ext 225 Opening hours: 09:00 to 18:00. Parcel service Regulated warehouse No. 23 AICM Customs Phone: 2598 – 0150 and 2598 – 0159 Counters Sales and reservations Baggage claim Offices Counters Location: Terminal 1, Bay “F1″ Counters 1-11 Hours: 4:30-18:00. Sales and reservations Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de México. Phone: 5283-5500, customer care from 7:00 to 23:00 hrs. (by telephone) Phone: 5283-5500 (reservations) Customer care Monday to Friday 7:00 to 23:00, Saturday 9:30 to 17:00. Telephone: 01800-900-5000 24-hour toll-free. Baggage claim Phone: 5133-5837 or 5133-5806 Hours: 7:00 to 18:00. Customer care (personalized) Location: Paseo de la Reforma #250, floor 18. Colonia Juarez, Postal Code 06600, Ciudad de Mexico. Phone: 5283-5500, attention from 9:00 to 18:00 hrs. Phone: 5283-5500 (reservations) Customer care Monday to Friday 9:00 to 18:00, Saturday 9:30 to 23:00. (by telephone) Phone: 01 800 900 5000 24 hours toll-free. VIP lounges Location: Hall H level 2 Phone: 5133-5805 Hours: Sunday to Friday 5:00 to 19:00, Saturday 5:00 to 15:00. ALITALIA – SOCIETA AEREA ITALIANA S.p.A. AZA Counters Sales and reservations Baggage claim Customer care VIP lounges Offices Parcel service ALL NIPPON AIRWAYS CO., LTD ANA Counters Sales and reservations Baggage claim Customer care VIP lounges Offices Parcel service Counters Sales and reservations Baggage claim Customer care VIP lounges Offices Parcel service Counters Location: Terminal 1, gate F3. Schedule: From 4 hours before, until 1 hour before flight departure Sales and reservations Location: AVIAREPS Paseo de las Palmas, 735, office 501 Lomas de Chapultepec CDMX C.P. 11000 Phone numbers: +52 55 4738 0444 Schedule: Monday to Fryday, 09:00 to 18:00 hrs. Baggage claim Location: Documentation counters T1 Room F3 Phone number: +52 55 2598 0109 ext 112 Email: baggagemex@gmh.com.mx, MHBMEXEK@emirates.com Schedule: During the flight Customer service Web: www.emirates.com OFFICE No. Counters T1 gateF3 Phone number: 52 55 4738 0444 Schedule: From 4 hours before to 1 hour before flight departure. VIP Lounges Phone number: 52 55 25 99 13 79 Parcel service Location: AICD International Cargo Experts Phone number: 52 55 758 90956 Schedule: Monday to Friday from 9:00 at 18:00 hrs. Revised/Last Update: January 29, 2021 12:24 pm CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
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Location: Terminal 2. Bahía F2
Location: Av. Paseo de la Reforma 243 Piso 19, Col. Cuauhtémoc, Ciudad de México, CP 03810.
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 2.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.
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CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
CHECK DEPARTING FLIGHTS FOR THIS AIRLINE
Location: Terminal 1. Gate F2
Location: Ignacio Ramírez Nº 20, 4to piso, Offices 302, Col. Tabacalera, C.P. 06030..
Phone numbers Contact Center: 01-800-272-0330.
Schedule: 24 hrs.
Location: Ambulatorio Sala Internacional entre bahía F2 y F3 – Terminal 1.
Phone number: 2598-7300 EXT. 51405.
Schedule: Monday to Friday, 08:00 – 17:30 hrs. Staurday and Sunday 12:30- 17:30 hrs.
Location: Terminal 1, Área Internacional, Segundo Nivel, Edificio B, Oficina 01-EB2-06.
Phone number: 2598-7300.
Schedule: Monday to Friday, 09:00 – 17:00 hrs.
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Location: Bay F-1 Office R-33B
CONSULTAR VUELOS DE SALIDA PARA ESTA AEROLÍNEA
Location: Terminal 1 del AICM sala F1
Hours: Monday to sunday 19:00 a 00:00 hrs.
Location: www.alitalia.com
Teléfono: 01-800-112-4852
Phone: Si se encuentra en México, llame de lunes a viernes, entre las 09:00 y las 20:00 Hrs., sábados, entre las 09:00 y las 13:00 Hrs.
Location: Terminal 1, Piso 2, Ofna Alitalia
Phone: 2599-1369 / 71
Hours: Monday to sunday 16:00 a 00:00.
Location: Terminal 1, Piso 2 Ofna Alitalia.
Phone: 01-800-112-4852.
Hours: Si se encuentra en México, llame de lunes a viernes, entre las 09:00 y las 20:00 Hrs., sábados, entre las 09:00 y las 13:00 Hrs.
Location: Ground Lounge Elite
Hours: Monday to sunday 19:00 a 22:30
Location: Av. Jaime Balmes N°. 8, Piso 8, Col. Polanco, Miguel Hidalgo, C.P. 11510, Ciudad de México
Hours: 09:00 a 18:00 hrs
Location: Hangares Zona D Terminal 2 AICM.- Aeromexico Cargo.
Phone: 5133-0300
Hours: 09:00 a 18:00 hrs
CONSULTAR VUELOS DE SALIDA PARA ESTA AEROLÍNEA
Location: Terminal 1 F1
Phone: 55-1228-6331
Hours: 22:00 to 24:30 hrs.
Location: Paseo de la Reforma 250, Torre B, Piso 8, Juárez, Cuauhtémoc, 06600, Ciudad de México, México.
Phone: 55-2648-0390
Hours: 9:00 to18:00 hrs.
Location: Courtyard by Hotel Marriot Aeropuerto Terminal 1 Calle Sinaloa No. 31 Colonia Peñón de Baños Del. Venustiano Carranza, Ciudad de México, c.p.15520
Phone: 55-1228-6331
Hours: 11:00 to 17:00 hrs.
Location: Courtyard by Hotel Marriot Aeropuerto Terminal 1 Calle Sinaloa No. 31 Colonia Peñón de Baños Del. Venustiano Carranza, Ciudad de México, c.p.15520.
Phone: 55-1228-6331.
Hours: 11:00 to 17:00 hrs.
Location: Terminal 1 SUE entre Sala H y Sala 19
Phone: 6281-4826, 6281-4827, 6281-4828.
Hours: 24 hrs all day
Location: Courtyard by Hotel Marriot Aeropuerto Terminal 1 Calle Sinaloa No. 31 Colonia Peñón de Baños Del. Venustiano Carranza, Ciudad de México, c.p.15520
Phone: 55-1228-6331
Hours: 11:00 to 17:00 hrs
Location: Aduana del Aeropuerto Internacional de la Ciudad de México
Phone: 5786-8091
Hours: 09:00 a 18:00 hrs
CONSULTAR VUELOS DE SALIDA PARA ESTA AEROLÍNEA
Location: Gate F1, International Departures, Terminal 1, Mexico City International Airport.
Phone: .
Hours: 10:00 – 22:00 hrs. Tuesday, Friday, Sunday.
Location: Aviareps, Montes Urales 723 PH, Lomas de Chapultepec 11,000.
Phone: +52 (55) 5596-3550.
Hours: 09:00 – 17:00 hrs Lun-Vie.
Location: Gate F1, International Departures, Terminal 1, Mexico City International Airport.
Phone: 55 5786 9060 and 55 3261 0613
Hours: 10:00 – 22:00 hrs. Tuesday, Friday, Sunday & Monday and Thursday 10:00 – 16:00 hrs.
Location: Aviareps, Montes Urales 723 PH, Lomas de Chapultepec 11,000 .
Phone: +52 (55) 5596-3550.
Hours: 09:00 – 17:00 hrs Lun-Vie.
Location: The Ground Lounge Elite: Terminal 1.
Phone: 01-800-872-8000.
Hours: 24hrs.
Location: Av. Capitán Carlos León s/n 2nd level, office EB-01, Col. Peñón de los Baños, Alcaldía Venustiano Carranza City, C.P.15620.
Phone: 55 5786 9060.
Hours: 10:00 – 22:00 hrs. Tuesday, Friday, Sunday & Monday and Thursday 10:00 – 16:00 hrs.
Location: Educación Pública #62 2º. Piso, Col. Federal, Venustiano Carranza, C. P. 15700.
Phone: +(52) 55 4777-7700.
Hours: 09:00 – 16:00 Lun-vie.
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