1. INFORMATION AND GUIDANCE: To inform consumers about their rights and obligations as consumers. Cases outside of PROFECO purview will be referred to the appropriate authority.
  2. ADVICE: To provide legal advice on the rights and obligations of both consumers and providers in order to balance consumer relations, allowing those seeking consultation to know whether or not their claim is viable and to be able to resolve them.
  3. IMMEDIATE SETTLEMENT: To give prompt and expedient solution to disputes, trying at all times to balance consumer relations. This method avoids the need to go to the corresponding delegation to formalize a complaint.
  4. REFERRAL TO THE DELEGATION: To provide necessary advice and attempt immediate conciliation; if this is not possible due to the supplier’s lack of means, or for lack of consumer satisfaction, the latter will be referred to the corresponding delegation to formalize the complaint.
  5. BROCHURES: To distribute graphic material in each module in order to keep consumers informed about their rights and obligations, and to spread practical advice, domestic technology, comparative prices, and others (triptychs on the rights of air and land commuter services, diptychs on consumer rights, domestic technology, and Consumer Magazine).


We are an institution that protects and promotes consumer rights, ensuring fair trade relations that strengthen the culture of responsible consumption and better market access to products and services, ensuring truth, legality, and legal certainty within the regulatory framework of recognized Human Rights for the consumer population.

  • Services provided in modules
    • Baggage Weighing on Consumer Scale to know exact weight (AICM only).
    • Receiving complaints or irregularities detected in suppliers of goods and services.
    • Free distribution of Consumer Magazines.


Person in charge T1 and T2

  • Lic. Salvador Zamora Mijares
    Correo electrónico

Legal Counsel in T1 Morning Shift

  • Lic. María del Rosario Calderón Hernández
  • Lic. Milton Gutiérrez Lara

Legal Counsel in T1 Evening Shift

  • Lic. Edgar Emmanuel Chávez Buendía
  • Lic. Rodrigo López Salazar

Legal Counsel in T2 Morning Shift

  • Lic. Luis Eduardo Razo Ramírez
  • Lic. Marco Antonio Delgado Hernández

Legal Counsel in T2 Evening Shift

  • Lic. Griselda Yoselin Bautista Alonso
  • Lic. Brenda Itzel Rojas García

Location and hours

Terminal 1

Office A53, walkway between Gate 2 and 3
Hours of service: 07:30 to 20:30 hrs.
Monday to Sunday
Telephone: 2599-0399

Módule T1
-Interjet Puerta 4
-Viva Aerobus and  Volaris Gate 6
-F1 Salidas Internacionales
-Sala “B”

Terminal 2

Module on 1st floor facing Hall “K” next to Wings restaurant and below Restaurant Tock.
Hours of service: 07:30 to 20:30 hrs.
Monday to Sunday
Telephone: 4313-0317

Módule T2
-Bahía de Documentación L2
-Sala de última espera “M”

For more information visit: and

Revised/Last Update: September 17, 2018 1:36 pm